Software position
3 licensed products on the registerProducts
3
2 on a support contract
Not on contract
1
£250 a year at listed rates
Annual support value
£435
Contract 10611 · COR1
Support calls
6
£93.75 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| LEC001 | Bespoke job management system Version 7.5.4 | T84831 | Terminal server | Not on contract | — |
| MJM001 | KwikStock stock control add-on Version 2.3.7 | T56070 | Terminal server | On contract 10611 | £60 |
| COR1 | Job costing link Version 5.9.12 | T95226 | Terminal server | On contract 10611 | £375 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractEmail payslips would not clear — SQL service restartedJob costing link · Anne-Marie Cable · 17 Jul 2026
- £37.5Backup of the data directory verifiedBespoke job management system · Kelly Gregory · 05 Jul 2026
- On contractNew user added and permissions setKwikStock stock control add-on · Karen Taylor · 29 May 2026
- On contractNominal period end would not runKwikStock stock control add-on · Stacey Thomas · 07 Dec 2025
- £56.25Purchase order print alignmentBespoke job management system · Stacey Thomas · 07 May 2025
- On contractBackup of the data directory verifiedJob costing link · Kelly Gregory · 30 Sep 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.