Software position
4 licensed products on the registerProducts
4
3 on a support contract
Not on contract
1
£80 a year at listed rates
Annual support value
£818
Contract 9925 · SOFT
Support calls
6
£225 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| SG50AC | Sage 50 Accounts Professional | T69855 | Terminal server | On contract 9925 | £180 |
| SG50PR | Sage 50 Payroll Version 7.7.9 | T81229 | Server - Sql1 | On contract 9925 | £375 |
| ADO076 | Adobe Acrobat Pro Enterprise | LIC 968566 | Workstations | Not on contract | — |
| AUT120 | AutoCAD LT | LIC 386589 | Workstations | On contract 9925 | £263 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £75User locked out of the payroll companyAdobe Acrobat Pro Enterprise · Kelly Gregory · 20 Aug 2026
- £112.5Purchase order print alignmentAdobe Acrobat Pro Enterprise · Julie Herbert · 02 Nov 2025
- On contractYear end routine walkthroughSage 50 Accounts Professional · Stacey Thomas · 02 Nov 2025
- £37.5Stock take variance queryAdobe Acrobat Pro Enterprise · Stacey Thomas · 09 Jul 2025
- On contractStock take variance querySage 50 Accounts Professional · Julie Herbert · 14 Oct 2024
- On contractBackup of the data directory verifiedAutoCAD LT · Karen Taylor · 10 Oct 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.