Software position
4 licensed products on the registerProducts
4
2 on a support contract
Not on contract
2
£120 a year at listed rates
Annual support value
£195
Contract 10865 · SOFT
Support calls
6
£150 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| SG50AC | Sage 50 Accounts Professional Version 3.3.19 | T17301 | Terminal server | On contract 10865 | £180 |
| SG50PR | Sage 50 Payroll Version 4.0.7 | T55096 | Workstations | On contract 10865 | £15 |
| LEC001 | Bespoke job management system | LIC 112364 | Workstations | Not on contract | — |
| MJM001 | KwikStock stock control add-on | LIC 236806 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £37.5New user added and permissions setKwikStock stock control add-on · Anne-Marie Cable · 23 Dec 2025
- On contractBackup of the data directory verifiedSage 50 Payroll · Karen Taylor · 03 Sep 2025
- £112.5Backup of the data directory verifiedBespoke job management system · Julie Herbert · 29 Apr 2025
- On contractBackup of the data directory verifiedSage 50 Payroll · Karen Taylor · 21 Mar 2025
- On contractPurchase order print alignmentSage 50 Payroll · Julie Herbert · 26 Jan 2025
- On contractYear end routine walkthroughSage 50 Accounts Professional · Karen Taylor · 15 Oct 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.