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Verity Packaging Trust

VER959ActiveTime and materials

veritypackaging.co.uk · Manufacturing · Account manager Dan Okafor · Verity Care Group (site of 5)

Microsoft 365Healthy3 days agoSupport & assets (SQL)Healthy3 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

6 licensed products on the register
Products
6
0 on a support contract
Not on contract
6
£570 a year at listed rates
Annual support value
£0
No software support contract
Support calls
20
£1,443.75 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 9.4.14
T36914Server - Sql1Not on contract—
O3NUSOpera 3 Current Users
Version 3.4.3
T76223Terminal serverNot on contract—
O3SALOpera 3 Sales Ledger
Version 2.8.7
T85327Server - Ap-HostNot on contract—
O3PUROpera 3 Purchase Ledger
Version 2.8.14
T21252WorkstationsNot on contract—
O3NOMOpera 3 Nominal Ledger
Version 5.6.13
T98427Server - Sql1Not on contract—
O3INVOpera 3 Invoicing
Version 12.7.1
T93516WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Report layout change requested
    Opera 3 Sales Ledger · Julie Herbert · 09 Jul 2026
    £56.25
  • Nominal period end would not run
    Opera 3 Sales Ledger · Julie Herbert · 23 Apr 2026
    £56.25
  • Purchase order print alignment
    Opera 3 Nominal Ledger · Anne-Marie Cable · 05 Apr 2026
    £112.5
  • Year end routine walkthrough
    Opera 3 Current Users · Stacey Thomas · 28 Dec 2025
    £18.75
  • Nominal period end would not run
    Opera 3 Nominal Ledger · Stacey Thomas · 10 Dec 2025
    £112.5
  • Report layout change requested
    Opera 3 System Foundation · Stacey Thomas · 11 Sep 2025
    £37.5
  • User locked out of the payroll company
    Opera 3 Current Users · Karen Taylor · 07 Sep 2025
    £56.25
  • New user added and permissions set
    Opera 3 Sales Ledger · Anne-Marie Cable · 31 Aug 2025
    £37.5
  • Nominal period end would not run
    Opera 3 Sales Ledger · Kelly Gregory · 19 Aug 2025
    £18.75
  • Invoice imported twice from the job system
    Opera 3 Invoicing · Karen Taylor · 26 Jul 2025
    £112.5
  • Invoice imported twice from the job system
    Opera 3 Invoicing · Kelly Gregory · 26 Jun 2025
    £56.25
  • Invoice imported twice from the job system
    Opera 3 System Foundation · Kelly Gregory · 04 Apr 2025
    £150
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.