Software position
2 licensed products on the registerProducts
2
0 on a support contract
Not on contract
2
£220 a year at listed rates
Annual support value
£0
No software support contract
Support calls
9
£806.25 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| ADO076 | Adobe Acrobat Pro Enterprise Version 8.7.3 | T39428 | Terminal server | Not on contract | — |
| AUT120 | AutoCAD LT | T74092 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £150Report layout change requestedAutoCAD LT · Karen Taylor · 04 Mar 2026
- £75Nominal period end would not runAdobe Acrobat Pro Enterprise · Karen Taylor · 24 Feb 2026
- £75Stock take variance queryAutoCAD LT · Julie Herbert · 28 Dec 2025
- £18.75Purchase order print alignmentAdobe Acrobat Pro Enterprise · Anne-Marie Cable · 08 Oct 2025
- £112.5Year end routine walkthroughAutoCAD LT · Julie Herbert · 25 Jul 2025
- £112.5Purchase order print alignmentAutoCAD LT · Kelly Gregory · 20 Apr 2025
- £150Stock take variance queryAutoCAD LT · Stacey Thomas · 17 Apr 2025
- £56.25User locked out of the payroll companyAutoCAD LT · Anne-Marie Cable · 31 Dec 2024
- £56.25Email payslips would not clear — SQL service restartedAutoCAD LT · Kelly Gregory · 19 Dec 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.