Software position
3 licensed products on the registerProducts
3
0 on a support contract
Not on contract
3
£140 a year at listed rates
Annual support value
£0
No software support contract
Support calls
6
£487.5 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| LEC001 | Bespoke job management system | T79936 | Server - Sql1 | Not on contract | — |
| MJM001 | KwikStock stock control add-on | T29866 | Server - Ap-Host | Not on contract | — |
| COR1 | Job costing link | T54600 | Server - Ap-Host | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £56.25Purchase order print alignmentBespoke job management system · Karen Taylor · 23 Jun 2026
- £150Report layout change requestedKwikStock stock control add-on · Julie Herbert · 07 Apr 2026
- £56.25Report layout change requestedKwikStock stock control add-on · Julie Herbert · 19 Apr 2025
- £150Report layout change requestedBespoke job management system · Stacey Thomas · 06 Apr 2025
- £18.75Purchase order print alignmentKwikStock stock control add-on · Stacey Thomas · 03 Dec 2024
- £56.25User locked out of the payroll companyJob costing link · Kelly Gregory · 30 Oct 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.