Software position
10 licensed products on the registerProducts
10
0 on a support contract
Not on contract
10
£970 a year at listed rates
Annual support value
£0
No software support contract
Support calls
6
£375 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation Version 7.5.15 | T43609 | Workstations | Not on contract | — |
| O3NUS | Opera 3 Current Users Version 8.7.9 | T57224 | Workstations | Not on contract | — |
| O3SAL | Opera 3 Sales Ledger Version 9.7.1 | T84419 | Terminal server | Not on contract | — |
| O3PUR | Opera 3 Purchase Ledger | T67848 | Terminal server | Not on contract | — |
| O3NOM | Opera 3 Nominal Ledger Version 9.9.13 | T76326 | Workstations | Not on contract | — |
| O3INV | Opera 3 Invoicing Version 6.5.7 | T42707 | Workstations | Not on contract | — |
| O3POP | Opera 3 Purchase Order Processing Version 6.4.10 | T62351 | Server - Sql1 | Not on contract | — |
| O3SCT | Opera 3 Stock Control | T43470 | Workstations | Not on contract | — |
| O3COS | Opera 3 Costing Version 2.5.1 | T29713 | Workstations | Not on contract | — |
| O3PAY | Opera 3 Payroll & HR | T81906 | Terminal server | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £112.5Nominal period end would not runOpera 3 Costing · Julie Herbert · 27 Mar 2026
- £18.75User locked out of the payroll companyOpera 3 Nominal Ledger · Kelly Gregory · 15 Nov 2025
- £75Email payslips would not clear — SQL service restartedOpera 3 Payroll & HR · Anne-Marie Cable · 31 Oct 2025
- £37.5Year end routine walkthroughOpera 3 Purchase Ledger · Stacey Thomas · 21 Jan 2025
- £75Invoice imported twice from the job systemOpera 3 Invoicing · Julie Herbert · 03 Nov 2024
- £56.25Backup of the data directory verifiedOpera 3 Current Users · Julie Herbert · 16 Oct 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.