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DCS
PR

Westmoor Media Associates

WES643OnboardingManaged contract

westmoormedia.co.uk · Media · Account manager Tom Whitfield

Microsoft 365Stale12 days agoSupport & assets (SQL)Healthy20 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

7 licensed products on the register
Products
7
5 on a support contract
Not on contract
2
£425 a year at listed rates
Annual support value
£423
Contract 10562 · MJM002
Support calls
6
£93.75 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System FoundationT66410WorkstationsOn contract
10562
£120
O3NUSOpera 3 Current Users
Version 3.9.16
T93939Server - Sql1Not on contract—
O3SALOpera 3 Sales Ledger
Version 8.3.17
T37121WorkstationsOn contract
10562
£10
O3PUROpera 3 Purchase Ledger
Version 10.0.1
T97075Terminal serverOn contract
10562
£15
O3NOMOpera 3 Nominal LedgerT10803Server - Ap-HostOn contract
10562
£15
SG50ACSage 50 Accounts ProfessionalLIC 722911WorkstationsNot on contract—
SG50PRSage 50 PayrollLIC 267149WorkstationsOn contract
10562
£263

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Email payslips would not clear — SQL service restarted
    Sage 50 Payroll · Anne-Marie Cable · 13 Mar 2026
    On contract
  • User locked out of the payroll company
    Sage 50 Payroll · Stacey Thomas · 01 Mar 2026
    On contract
  • Report layout change requested
    Opera 3 Nominal Ledger · Stacey Thomas · 29 Jan 2026
    On contract
  • Invoice imported twice from the job system
    Opera 3 Current Users · Anne-Marie Cable · 22 Apr 2025
    £56.25
  • Nominal period end would not run
    Sage 50 Payroll · Kelly Gregory · 13 Mar 2025
    On contract
  • Backup of the data directory verified
    Sage 50 Accounts Professional · Julie Herbert · 26 Aug 2024
    £37.5
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.