Software position
9 licensed products on the registerProducts
9
7 on a support contract
Not on contract
2
£330 a year at listed rates
Annual support value
£1,165
Contract 10166 · COR1
Support calls
6
£262.5 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation | T69807 | Terminal server | On contract 10166 | £180 |
| O3NUS | Opera 3 Current Users Version 6.1.17 | T95702 | Server - Sql1 | On contract 10166 | £120 |
| O3SAL | Opera 3 Sales Ledger Version 7.0.15 | T23785 | Server - Sql1 | On contract 10166 | £40 |
| O3PUR | Opera 3 Purchase Ledger | T53739 | Workstations | Not on contract | — |
| O3NOM | Opera 3 Nominal Ledger | T40586 | Server - Ap-Host | On contract 10166 | £150 |
| O3INV | Opera 3 Invoicing | T31606 | Terminal server | On contract 10166 | £180 |
| O3POP | Opera 3 Purchase Order Processing | T35615 | Terminal server | On contract 10166 | £375 |
| ADO076 | Adobe Acrobat Pro Enterprise | LIC 770831 | Workstations | On contract 10166 | £120 |
| AUT120 | AutoCAD LT | LIC 429105 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractBackup of the data directory verifiedOpera 3 System Foundation · Anne-Marie Cable · 22 Jul 2026
- On contractStock take variance queryOpera 3 Sales Ledger · Anne-Marie Cable · 14 Dec 2025
- On contractPurchase order print alignmentAdobe Acrobat Pro Enterprise · Karen Taylor · 26 Nov 2025
- On contractEmail payslips would not clear — SQL service restartedOpera 3 Purchase Order Processing · Anne-Marie Cable · 02 Oct 2025
- £112.5Purchase order print alignmentAutoCAD LT · Karen Taylor · 25 Aug 2025
- £150Email payslips would not clear — SQL service restartedAutoCAD LT · Anne-Marie Cable · 19 Feb 2025
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.