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Yeadon Retail Group

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yeadonretail.co.uk · Retail · Account manager Ellie Marsh · Yeadon Holdings (site of 3)

Microsoft 365Healthy16 hr agoSupport & assets (SQL)Partial25 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

4 licensed products on the register
Products
4
4 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£400
Contract 9937 · O3MAIN
Support calls
11
All within contract

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
LEC001Bespoke job management system
Version 3.0.13
T45156WorkstationsOn contract
9937
£120
MJM001KwikStock stock control add-onT45962Terminal serverOn contract
9937
£100
COR1Job costing linkT86591Terminal serverOn contract
9937
£120
O3SFOOpera 3 System FoundationLIC 737260WorkstationsOn contract
9937
£60

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Stock take variance query
    KwikStock stock control add-on · Anne-Marie Cable · 22 Jun 2026
    On contract
  • Invoice imported twice from the job system
    KwikStock stock control add-on · Julie Herbert · 02 Jun 2026
    On contract
  • New user added and permissions set
    Bespoke job management system · Julie Herbert · 17 May 2026
    On contract
  • Invoice imported twice from the job system
    Bespoke job management system · Julie Herbert · 12 Apr 2026
    On contract
  • Report layout change requested
    Job costing link · Kelly Gregory · 28 Mar 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Job costing link · Kelly Gregory · 22 Feb 2026
    On contract
  • Stock take variance query
    Job costing link · Kelly Gregory · 18 Jan 2026
    On contract
  • Backup of the data directory verified
    Opera 3 System Foundation · Anne-Marie Cable · 21 Jul 2025
    On contract
  • Invoice imported twice from the job system
    Bespoke job management system · Stacey Thomas · 11 Feb 2025
    On contract
  • Stock take variance query
    Opera 3 System Foundation · Anne-Marie Cable · 08 Feb 2025
    On contract
  • Backup of the data directory verified
    Job costing link · Stacey Thomas · 07 Dec 2024
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.