Support agreementManaged contractALD208-AGR659
Covered by a managed support agreement with an agreed SLA.
Customer since17 Nov 2021Response SLA4 hoursRateIncludedNotice90 daysMachines on contract193 of 214
21 in-service machines are not on a contractSee which machines →
Contract position
5 contract records for ALD208Active contracts
5
0 expired or cancelled
Annual contract value
£55,317.69
Active lines only
Renewals within 90 days
4
£54,375.3
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9634 HARQ | Managed support | Hardware Quarterly Contract DCS Covers 193 machines · 21 in service and off it → | 193 | 36 months 90d notice · auto-renews | 14 Nov 2026 in 81d | — | £24,855.52 £6,213.88 quarterly | Due in 90 days | |
| 9924 DCSRMS | Managed support | Annual DCS Remote Server Monitoring DCS | 1 | 12 months 30d notice · auto-renews | 21 Sep 2026 in 27d | — | £1,413.98 1 x £1,413.98 | Due now | |
| 10370 M365BP | Microsoft 365 licences | Microsoft 365 Business Premium Microsoft | 260 seats | 12 months 30d notice | 17 Oct 2026 in 53d | — | £26,670.8 260 x £102.58 | Due in 90 days | |
| 10904 O3MAIN | Software support | Opera 3 Annual Licence Pegasus Covers 9 modules · 1 off it → | 9 | 12 months 30d notice | 10 Sep 2026 in 16d | — | £1,435 9 x £159.44 | Due now | |
| 11144 HOR002 | Email security | Hornetsecurity Advanced Threat Protection Hornetsecurity | 283 seats | 12 months 30d notice | 11 Feb 2027 in 170d | — | £942.39 283 x £3.33 | Scheduled |
Annual value by service line
Active contracts only
Microsoft 365 licences£26,670.8
Managed support£26,269.5
Software support£1,435
Email security£942.39
Next twelve months
Renewal dates in order
- 10 SepOpera 3 Annual LicenceSoftware support16d
- 21 SepAnnual DCS Remote Server MonitoringManaged support27d
- 17 OctMicrosoft 365 Business PremiumMicrosoft 365 licences53d
- 14 NovHardware Quarterly ContractManaged support81d
- 11 FebHornetsecurity Advanced Threat ProtectionEmail security170d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.