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Alderley Optical Group

ALD208ActiveManaged contract

alderleyoptical.co.uk · Healthcare · Account manager Rachel Byrne

Microsoft 365Partial2 weeks agoSupport & assets (SQL)Healthy15 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

10 licensed products on the register
Products
10
9 on a support contract
Not on contract
1
£80 a year at listed rates
Annual support value
£1,435
Contract 10904 · O3MAIN
Support calls
56
£581.25 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System FoundationT67050Terminal serverOn contract
10904
£10
O3NUSOpera 3 Current UsersT17247WorkstationsOn contract
10904
£160
O3SALOpera 3 Sales Ledger
Version 11.9.17
T94358Server - Sql1On contract
10904
£225
O3PUROpera 3 Purchase Ledger
Version 9.5.7
T69778Server - Ap-HostOn contract
10904
£225
O3NOMOpera 3 Nominal Ledger
Version 9.2.3
T81625Terminal serverOn contract
10904
£120
O3INVOpera 3 InvoicingT55228Server - Sql1On contract
10904
£375
O3POPOpera 3 Purchase Order Processing
Version 4.7.18
T29610WorkstationsOn contract
10904
£120
O3SCTOpera 3 Stock ControlT27004WorkstationsOn contract
10904
£80
O3COSOpera 3 Costing
Version 8.0.7
T78024Server - Ap-HostOn contract
10904
£120
LEC001Bespoke job management systemLIC 630408WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Stock take variance query
    Opera 3 System Foundation · Karen Taylor · 09 Jul 2026
    On contract
  • Invoice imported twice from the job system
    Opera 3 Invoicing · Kelly Gregory · 09 Jul 2026
    On contract
  • Nominal period end would not run
    Opera 3 Invoicing · Julie Herbert · 06 Jul 2026
    On contract
  • New user added and permissions set
    Opera 3 Sales Ledger · Karen Taylor · 25 May 2026
    On contract
  • Stock take variance query
    Opera 3 Purchase Ledger · Anne-Marie Cable · 15 Apr 2026
    On contract
  • Backup of the data directory verified
    Opera 3 Costing · Julie Herbert · 30 Mar 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Nominal Ledger · Kelly Gregory · 22 Mar 2026
    On contract
  • User locked out of the payroll company
    Opera 3 Current Users · Karen Taylor · 09 Mar 2026
    On contract
  • Stock take variance query
    Opera 3 Invoicing · Karen Taylor · 09 Mar 2026
    On contract
  • Purchase order print alignment
    Opera 3 Nominal Ledger · Stacey Thomas · 04 Mar 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Purchase Order Processing · Julie Herbert · 28 Feb 2026
    On contract
  • Year end routine walkthrough
    Opera 3 Purchase Order Processing · Anne-Marie Cable · 27 Feb 2026
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.