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Bramley Retail Group

BRA066ActiveManaged contract

bramleyretail.co.uk · Retail · Account manager Priya Raman

Microsoft 365Healthy3 days agoSupport & assets (SQL)Healthy22 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

3 licensed products on the register
Products
3
2 on a support contract
Not on contract
1
£175 a year at listed rates
Annual support value
£495
Contract 10415 · SOFT
Support calls
57
£1,462.5 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
SG50ACSage 50 Accounts ProfessionalT56277Server - Sql1On contract
10415
£375
SG50PRSage 50 Payroll
Version 8.0.16
T33325Server - Sql1On contract
10415
£120
ADO076Adobe Acrobat Pro EnterpriseLIC 734753WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Stock take variance query
    Sage 50 Accounts Professional · Anne-Marie Cable · 20 Aug 2026
    On contract
  • Backup of the data directory verified
    Adobe Acrobat Pro Enterprise · Stacey Thomas · 15 Jul 2026
    £112.5
  • Stock take variance query
    Adobe Acrobat Pro Enterprise · Kelly Gregory · 12 Jun 2026
    £150
  • New user added and permissions set
    Sage 50 Accounts Professional · Stacey Thomas · 10 Jun 2026
    On contract
  • Purchase order print alignment
    Adobe Acrobat Pro Enterprise · Anne-Marie Cable · 08 May 2026
    £150
  • Backup of the data directory verified
    Adobe Acrobat Pro Enterprise · Kelly Gregory · 25 Apr 2026
    £112.5
  • Report layout change requested
    Sage 50 Payroll · Karen Taylor · 17 Apr 2026
    On contract
  • Backup of the data directory verified
    Adobe Acrobat Pro Enterprise · Anne-Marie Cable · 07 Apr 2026
    £56.25
  • Nominal period end would not run
    Sage 50 Accounts Professional · Anne-Marie Cable · 03 Apr 2026
    On contract
  • Year end routine walkthrough
    Sage 50 Payroll · Kelly Gregory · 27 Mar 2026
    On contract
  • User locked out of the payroll company
    Adobe Acrobat Pro Enterprise · Anne-Marie Cable · 23 Mar 2026
    £150
  • Year end routine walkthrough
    Sage 50 Payroll · Karen Taylor · 21 Mar 2026
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.