Support agreementTime and materialsBRA403-AGR323
Support is billed by the hour. No SLA commitment and no proactive cover.
Customer since08 Aug 2021Response SLANo SLARate£95/hrNotice—Machines on contract9 of 15
6 in-service machines are not on a contractSee which machines →
Contract position
4 contract records for BRA403Active contracts
4
0 expired or cancelled
Annual contract value
£3,644.85
Active lines only
Renewals within 90 days
1
£800.21
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9787 M365BP | Microsoft 365 licences | Microsoft 365 Business Premium Microsoft | 10 seats | 12 months 30d notice | 01 Jan 2027 in 129d | 22 Mar 2027 | £888.1 10 x £88.81 · 5% off | Scheduled | |
| 10135 SOFLA | Software support | Bespoke Software Support Contract DCS Covers 2 modules → | 2 | 12 months 30d notice · auto-renews | 15 Feb 2027 in 174d | 13 May 2027 | £1,918.54 2 x £959.27 | Scheduled | |
| 10549 HOR002 | Email security | Hornetsecurity Advanced Threat Protection Hornetsecurity | 10 seats | 12 months 30d notice · auto-renews | 09 Jan 2027 in 137d | — | £38 10 x £3.8 · 5% off | Scheduled | |
| 10743 PRO104 | Hardware maintenance | DCS EHC ML350 G9 24 x 7 DCS Covers 9 machines · 6 in service and off it → | 9 | 12 months 90d notice · auto-renews | 06 Oct 2026 in 42d | — | £800.21 9 x £88.91 | Due in 90 days |
Annual value by service line
Active contracts only
Software support£1,918.54
Microsoft 365 licences£888.1
Hardware maintenance£800.21
Email security£38
Next twelve months
Renewal dates in order
- 06 OctDCS EHC ML350 G9 24 x 7Hardware maintenance42d
- 01 JanMicrosoft 365 Business PremiumMicrosoft 365 licences129d
- 09 JanHornetsecurity Advanced Threat ProtectionEmail security137d
- 15 FebBespoke Software Support ContractSoftware support174d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.