Software position
2 licensed products on the registerProducts
2
2 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£375
Contract 10135 · SOFLA
Support calls
6
All within contract
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| SG50AC | Sage 50 Accounts Professional | T13826 | Workstations | On contract 10135 | £150 |
| SG50PR | Sage 50 Payroll | T10683 | Server - Sql1 | On contract 10135 | £225 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractPurchase order print alignmentSage 50 Payroll · Karen Taylor · 15 May 2026
- On contractReport layout change requestedSage 50 Payroll · Karen Taylor · 25 Mar 2026
- On contractUser locked out of the payroll companySage 50 Accounts Professional · Karen Taylor · 10 Feb 2026
- On contractInvoice imported twice from the job systemSage 50 Payroll · Anne-Marie Cable · 21 Oct 2025
- On contractInvoice imported twice from the job systemSage 50 Payroll · Anne-Marie Cable · 13 Jul 2025
- On contractReport layout change requestedSage 50 Payroll · Karen Taylor · 21 Apr 2025
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.