Software position
11 licensed products on the registerProducts
11
0 on a support contract
Not on contract
11
£1,370 a year at listed rates
Annual support value
£0
No software support contract
Support calls
44
£3,637.5 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation Version 11.2.11 | T58823 | Workstations | Not on contract | — |
| O3NUS | Opera 3 Current Users | T20885 | Server - Ap-Host | Not on contract | — |
| O3SAL | Opera 3 Sales Ledger | T36549 | Terminal server | Not on contract | — |
| O3PUR | Opera 3 Purchase Ledger | T43394 | Server - Ap-Host | Not on contract | — |
| O3NOM | Opera 3 Nominal Ledger | T72949 | Workstations | Not on contract | — |
| O3INV | Opera 3 Invoicing | T42890 | Terminal server | Not on contract | — |
| O3POP | Opera 3 Purchase Order Processing | T53084 | Server - Ap-Host | Not on contract | — |
| O3SCT | Opera 3 Stock Control | T65465 | Server - Ap-Host | Not on contract | — |
| O3COS | Opera 3 Costing Version 5.8.7 | T46525 | Terminal server | Not on contract | — |
| O3PAY | Opera 3 Payroll & HR Version 11.1.2 | T67360 | Terminal server | Not on contract | — |
| O3REP | Opera 3 Reporter Version 2.7.2 | T88506 | Server - Sql1 | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £56.25Email payslips would not clear — SQL service restartedOpera 3 Purchase Ledger · Karen Taylor · 07 Aug 2026
- £18.75User locked out of the payroll companyOpera 3 Payroll & HR · Stacey Thomas · 20 Jul 2026
- £75User locked out of the payroll companyOpera 3 Costing · Karen Taylor · 18 Jul 2026
- £112.5New user added and permissions setOpera 3 Payroll & HR · Anne-Marie Cable · 08 Jul 2026
- £75Year end routine walkthroughOpera 3 Current Users · Julie Herbert · 10 Jun 2026
- £37.5Year end routine walkthroughOpera 3 Purchase Ledger · Julie Herbert · 21 May 2026
- £112.5User locked out of the payroll companyOpera 3 Purchase Ledger · Kelly Gregory · 07 May 2026
- £37.5User locked out of the payroll companyOpera 3 Purchase Order Processing · Julie Herbert · 06 May 2026
- £56.25Year end routine walkthroughOpera 3 Nominal Ledger · Stacey Thomas · 03 Mar 2026
- £56.25Nominal period end would not runOpera 3 Costing · Karen Taylor · 25 Feb 2026
- £112.5Nominal period end would not runOpera 3 Payroll & HR · Kelly Gregory · 30 Jan 2026
- £37.5Nominal period end would not runOpera 3 Current Users · Kelly Gregory · 29 Jan 2026
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.