Support agreementTime and materialsCLE560-AGR449
Support is billed by the hour. No SLA commitment and no proactive cover.
Customer since18 May 2020Response SLANo SLARate£95/hrNotice—Machines on contract0 of 45
45 in-service machines are not on a contractSee which machines →
Contract position
3 contract records for CLE560Active contracts
2
1 expired or cancelled
Annual contract value
£8,630.9
Active lines only
Renewals within 90 days
0
£0
Lapsed
1
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9809 M365BS | Microsoft 365 licences | Microsoft 365 Business Standard Microsoft | 40 seats | 36 months 90d notice · auto-renews | 01 Feb 2027 in 160d | — | £7,284.8 40 x £182.12 | Scheduled | |
| 9952 SOFLA | Software support | Bespoke Software Support Contract DCS | 1 | 36 months 60d notice | 10 Feb 2026 196d ago | 30 Apr 2026 | £310.1 1 x £310.1 | Lapsed | |
| 10695 TELMTP | Telephony | Microsoft Teams Phone Microsoft | 42 seats | 12 months 60d notice | 14 Mar 2027 in 201d | — | £1,346.1 42 x £32.05 | Scheduled |
Annual value by service line
Active contracts only
Microsoft 365 licences£7,284.8
Telephony£1,346.1
Next twelve months
Renewal dates in order
- 01 FebMicrosoft 365 Business StandardMicrosoft 365 licences160d
- 14 MarMicrosoft Teams PhoneTelephony201d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.