Software position
2 licensed products on the registerProducts
2
0 on a support contract
Not on contract
2
£250 a year at listed rates
Annual support value
£0
No software support contract
Support calls
9
£712.5 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| SG50AC | Sage 50 Accounts Professional Version 6.1.6 | T24463 | Server - Sql1 | Not on contract | — |
| SG50PR | Sage 50 Payroll | T29906 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £37.5Nominal period end would not runSage 50 Accounts Professional · Kelly Gregory · 18 Aug 2026
- £75Invoice imported twice from the job systemSage 50 Payroll · Anne-Marie Cable · 24 May 2026
- £37.5Purchase order print alignmentSage 50 Accounts Professional · Karen Taylor · 21 Mar 2026
- £150Email payslips would not clear — SQL service restartedSage 50 Payroll · Julie Herbert · 13 Dec 2025
- £56.25Purchase order print alignmentSage 50 Accounts Professional · Kelly Gregory · 07 May 2025
- £112.5Email payslips would not clear — SQL service restartedSage 50 Accounts Professional · Stacey Thomas · 19 Feb 2025
- £150Nominal period end would not runSage 50 Accounts Professional · Stacey Thomas · 15 Jan 2025
- £18.75Year end routine walkthroughSage 50 Accounts Professional · Julie Herbert · 10 Nov 2024
- £75Stock take variance querySage 50 Accounts Professional · Karen Taylor · 12 Oct 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.