Support agreementTime and materialsCLE917-AGR388
Support is billed by the hour. No SLA commitment and no proactive cover.
Customer since04 Jun 2023Response SLANo SLARate£110/hrNotice—Machines on contract0 of 27
27 in-service machines are not on a contractSee which machines →
Contract position
4 contract records for CLE917Active contracts
4
0 expired or cancelled
Annual contract value
£4,512.21
Active lines only
Renewals within 90 days
0
£0
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9652 M365BS | Microsoft 365 licences | Microsoft 365 Business Standard Microsoft | 21 seats | 36 months 30d notice | 21 May 2027 in 269d | 06 Dec 2027 | £2,371.74 21 x £112.94 | Scheduled | |
| 10162 SOFLA | Software support | Bespoke Software Support Contract DCS Covers 3 modules · 1 off it → | 1 | 12 months 60d notice · auto-renews | 16 Dec 2026 in 113d | — | £1,962.42 1 x £1,962.42 · 12.5% off | Scheduled | |
| 10649 CYB003 | Endpoint protection | Patch Manager PC Ann Subscription DCS | 18 seats | 36 months 60d notice | 20 Apr 2027 in 238d | 18 Aug 2027 | £92.16 18 x £5.12 | Scheduled | |
| 11057 HOR004 | Email security | HornetSecurity 365 T P Business Hornetsecurity | 21 seats | 12 months 60d notice · auto-renews | 11 Jan 2027 in 139d | — | £85.89 21 x £4.09 | Scheduled |
Annual value by service line
Active contracts only
Microsoft 365 licences£2,371.74
Software support£1,962.42
Endpoint protection£92.16
Email security£85.89
Next twelve months
Renewal dates in order
- 16 DecBespoke Software Support ContractSoftware support113d
- 11 JanHornetSecurity 365 T P BusinessEmail security139d
- 20 AprPatch Manager PC Ann SubscriptionEndpoint protection238d
- 21 MayMicrosoft 365 Business StandardMicrosoft 365 licences269d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.