Software position
4 licensed products on the registerProducts
4
3 on a support contract
Not on contract
1
£40 a year at listed rates
Annual support value
£720
Contract 10162 · SOFLA
Support calls
6
£56.25 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation | T30950 | Server - Ap-Host | On contract 10162 | £225 |
| O3NUS | Opera 3 Current Users | T44979 | Server - Sql1 | Not on contract | — |
| O3SAL | Opera 3 Sales Ledger Version 10.5.6 | T35403 | Server - Ap-Host | On contract 10162 | £375 |
| O3PUR | Opera 3 Purchase Ledger | T53862 | Terminal server | On contract 10162 | £120 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractNew user added and permissions setOpera 3 System Foundation · Karen Taylor · 29 Apr 2026
- On contractYear end routine walkthroughOpera 3 System Foundation · Anne-Marie Cable · 03 Apr 2026
- On contractNominal period end would not runOpera 3 Purchase Ledger · Anne-Marie Cable · 18 Dec 2025
- £18.75User locked out of the payroll companyOpera 3 Current Users · Kelly Gregory · 05 Aug 2025
- £37.5Nominal period end would not runOpera 3 Current Users · Stacey Thomas · 14 Apr 2025
- On contractEmail payslips would not clear — SQL service restartedOpera 3 System Foundation · Karen Taylor · 06 Feb 2025
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.