Support agreementTime and materialsEAS649-AGR354
Support is billed by the hour. No SLA commitment and no proactive cover.
Customer since01 Jan 2025Response SLANo SLARate£125/hrNotice—Machines on contract8 of 14
6 in-service machines are not on a contractSee which machines →
Contract position
2 contract records for EAS649Active contracts
2
0 expired or cancelled
Annual contract value
£1,395.96
Active lines only
Renewals within 90 days
0
£0
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9802 ADO076 | Microsoft 365 licences | Adobe Acrobat Pro Enterprise Adobe | 6 seats | 36 months 60d notice · auto-renews | 18 Aug 2027 in 358d | — | £576.3 6 x £96.05 | Scheduled | |
| 10074 DEL003 | Hardware maintenance | Dell ProSupport - 3 year Dell Covers 8 machines · 6 in service and off it → | 8 | 36 months 90d notice | 14 Jan 2027 in 142d | — | £819.66 8 x £102.46 | Scheduled |
Annual value by service line
Active contracts only
Hardware maintenance£819.66
Microsoft 365 licences£576.3
Next twelve months
Renewal dates in order
- 14 JanDell ProSupport - 3 yearHardware maintenance142d
- 18 AugAdobe Acrobat Pro EnterpriseMicrosoft 365 licences358d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.