Software position
10 licensed products on the registerProducts
10
0 on a support contract
Not on contract
10
£990 a year at listed rates
Annual support value
£0
No software support contract
Support calls
6
£337.5 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation Version 12.8.12 | T31965 | Server - Sql1 | Not on contract | — |
| O3NUS | Opera 3 Current Users Version 11.2.6 | T26800 | Workstations | Not on contract | — |
| O3SAL | Opera 3 Sales Ledger Version 8.2.13 | T19702 | Server - Sql1 | Not on contract | — |
| O3PUR | Opera 3 Purchase Ledger | T29321 | Server - Ap-Host | Not on contract | — |
| O3NOM | Opera 3 Nominal Ledger | T51273 | Server - Ap-Host | Not on contract | — |
| O3INV | Opera 3 Invoicing Version 6.5.10 | T10212 | Server - Sql1 | Not on contract | — |
| O3POP | Opera 3 Purchase Order Processing Version 4.4.6 | T82497 | Terminal server | Not on contract | — |
| O3SCT | Opera 3 Stock Control Version 12.0.20 | T57873 | Workstations | Not on contract | — |
| O3COS | Opera 3 Costing | T45794 | Server - Ap-Host | Not on contract | — |
| O3PAY | Opera 3 Payroll & HR | T61206 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £18.75Backup of the data directory verifiedOpera 3 Invoicing · Julie Herbert · 03 Jul 2026
- £112.5Backup of the data directory verifiedOpera 3 Purchase Order Processing · Kelly Gregory · 12 Apr 2026
- £56.25Invoice imported twice from the job systemOpera 3 Stock Control · Karen Taylor · 24 Aug 2025
- £56.25User locked out of the payroll companyOpera 3 System Foundation · Julie Herbert · 25 Jan 2025
- £75Email payslips would not clear — SQL service restartedOpera 3 Purchase Ledger · Stacey Thomas · 12 Jan 2025
- £18.75New user added and permissions setOpera 3 Stock Control · Kelly Gregory · 29 Aug 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.