Support agreementManaged contractELL079-AGR196
Covered by a managed support agreement with an agreed SLA.
Customer since08 Apr 2025Response SLA1 hourRateIncludedNotice60 daysMachines on contract34 of 37
3 in-service machines are not on a contractSee which machines →
Contract position
7 contract records for ELL079Active contracts
7
0 expired or cancelled
Annual contract value
£18,683.86
Active lines only
Renewals within 90 days
2
£5,194.94
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9509 HARB | Managed support | Hardware 6 Mthly Contract DCS Covers 34 machines · 3 in service and off it → | 34 | 12 months 90d notice · auto-renews | 23 Oct 2026 in 59d | 25 Mar 2027 | £4,946.3 £2,473.15 6 monthly | Due in 90 days | |
| 10106 ADO076 | Microsoft 365 licences | Adobe Acrobat Pro Enterprise Adobe | 52 seats | 36 months 30d notice | 18 Dec 2026 in 115d | — | £6,372.6 52 x £122.55 | Scheduled | |
| 10653 MJM002 | Software support | M J M Kwickstock Licence MJM Covers 8 modules · 1 off it → | 8 | 12 months 90d notice | 18 Jan 2027 in 146d | — | £1,571 8 x £196.38 | Scheduled | |
| 10804 ESE052 | Endpoint protection | ESET PROTECT Entry ESET | 42 seats | Rolling 90d notice · auto-renews | 31 Oct 2026 in 67d | — | £248.64 42 x £5.92 | Due in 90 days | |
| 11182 HOR002 | Email security | Hornetsecurity Advanced Threat Protection Hornetsecurity | 48 seats | 12 months 30d notice | 06 Feb 2027 in 165d | 14 Jun 2027 | £145.44 48 x £3.03 | Scheduled | |
| 11806 AVA001 | Backup and DR | Amber Virtual Agent Per VM DCS | 4 | 12 months 90d notice · auto-renews | 14 Jun 2027 in 293d | — | £3,926.88 4 x £981.72 | Scheduled | |
| 12105 TELMTP | Telephony | Microsoft Teams Phone Microsoft | 50 seats | 36 months 60d notice | 10 Jan 2027 in 138d | 22 Mar 2027 | £1,473 50 x £29.46 | Scheduled |
Annual value by service line
Active contracts only
Microsoft 365 licences£6,372.6
Managed support£4,946.3
Backup and DR£3,926.88
Software support£2,768.65
Telephony£1,473
Endpoint protection£248.64
Email security£145.44
Next twelve months
Renewal dates in order
- 23 OctHardware 6 Mthly ContractManaged support59d
- 31 OctESET PROTECT EntryEndpoint protection67d
- 18 DecAdobe Acrobat Pro EnterpriseMicrosoft 365 licences115d
- 10 JanMicrosoft Teams PhoneTelephony138d
- 18 JanM J M Kwickstock LicenceSoftware support146d
- 06 FebHornetsecurity Advanced Threat ProtectionEmail security165d
- 14 JunAmber Virtual Agent Per VMBackup and DR293d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.