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Ellerby Interiors Partners

ELL079ActiveManaged contract

ellerbyinteriors.co.uk · Retail · Account manager Rachel Byrne · Ellerby Holdings (site of 5)

Microsoft 365Healthy22 hr agoSupport & assets (SQL)Healthy20 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

9 licensed products on the register
Products
9
8 on a support contract
Not on contract
1
£250 a year at listed rates
Annual support value
£1,571
Contract 10653 · MJM002
Support calls
9
£18.75 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 6.0.7
T46724Terminal serverOn contract
10653
£60
O3NUSOpera 3 Current UsersT65117Server - Ap-HostOn contract
10653
£500
O3SALOpera 3 Sales LedgerT24369Server - Sql1On contract
10653
£150
O3PUROpera 3 Purchase Ledger
Version 4.8.4
T70406Terminal serverOn contract
10653
£120
O3NOMOpera 3 Nominal Ledger
Version 12.0.1
T36373Server - Ap-HostOn contract
10653
£180
O3INVOpera 3 InvoicingT64828Server - Ap-HostNot on contract—
O3POPOpera 3 Purchase Order Processing
Version 4.8.9
T47134WorkstationsOn contract
10653
£15
ADO076Adobe Acrobat Pro EnterpriseLIC 307101WorkstationsOn contract
10653
£60
AUT120AutoCAD LTLIC 631439WorkstationsOn contract
10653
£486

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Email payslips would not clear — SQL service restarted
    Opera 3 System Foundation · Stacey Thomas · 15 Feb 2026
    On contract
  • Backup of the data directory verified
    Opera 3 Sales Ledger · Anne-Marie Cable · 19 Sep 2025
    On contract
  • Nominal period end would not run
    Opera 3 Current Users · Anne-Marie Cable · 15 Sep 2025
    On contract
  • Year end routine walkthrough
    Opera 3 Nominal Ledger · Julie Herbert · 20 Aug 2025
    On contract
  • Year end routine walkthrough
    Adobe Acrobat Pro Enterprise · Julie Herbert · 03 Aug 2025
    On contract
  • Purchase order print alignment
    Opera 3 Invoicing · Stacey Thomas · 16 Jul 2025
    £18.75
  • Backup of the data directory verified
    Opera 3 Current Users · Anne-Marie Cable · 17 Jan 2025
    On contract
  • Purchase order print alignment
    AutoCAD LT · Stacey Thomas · 18 Dec 2024
    On contract
  • New user added and permissions set
    Opera 3 System Foundation · Karen Taylor · 26 Oct 2024
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.