Support agreementManaged contractELL160-AGR278
Covered by a managed support agreement with an agreed SLA.
Customer since26 Aug 2023Response SLA4 hoursRateIncludedNotice60 daysMachines on contract28 of 52
24 in-service machines are not on a contractSee which machines →
Contract position
5 contract records for ELL160Active contracts
4
1 expired or cancelled
Annual contract value
£13,088.89
Active lines only
Renewals within 90 days
2
£9,017.68
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9707 HARQ | Managed support | Hardware Quarterly Contract DCS | 1 | 12 months 30d notice | 31 Mar 2026 147d ago | — | £0 £0 quarterly | Terminated 31 Mar 2026 | |
| 10072 M365BP | Microsoft 365 licences | Microsoft 365 Business Premium Microsoft | 56 seats | 12 months 60d notice · auto-renews | 12 Nov 2026 in 79d | 15 Apr 2027 | £8,387.68 56 x £149.78 | Due in 90 days | |
| 10479 SOFT | Software support | Software Annual Contract DCS Covers 4 modules → | 4 | 12 months 90d notice | 21 Nov 2026 in 88d | — | £630 4 x £157.5 | Due in 90 days | |
| 10870 ESE047 | Endpoint protection | ESET PROTECT Advanced ESET | 59 seats | 12 months 90d notice | 19 Dec 2026 in 116d | — | £579.97 59 x £9.83 | Scheduled | |
| 11153 HPE001 | Hardware maintenance | HPE Foundation Care HPE Covers 28 machines · 24 in service and off it → | 28 | 12 months 30d notice | 16 Jun 2027 in 295d | 17 Aug 2027 | £3,491.24 28 x £124.69 | Scheduled |
Annual value by service line
Active contracts only
Microsoft 365 licences£8,387.68
Hardware maintenance£3,491.24
Software support£2,980.02
Endpoint protection£579.97
Next twelve months
Renewal dates in order
- 12 NovMicrosoft 365 Business PremiumMicrosoft 365 licences79d
- 21 NovSoftware Annual ContractSoftware support88d
- 19 DecESET PROTECT AdvancedEndpoint protection116d
- 16 JunHPE Foundation CareHardware maintenance295d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.