Skip to content
DCS
PR

Ellerby Solicitors Associates

ELL160ActiveManaged contract

ellerbysolicitors.co.uk · Legal · Account manager Rachel Byrne · Ellerby Holdings (site of 5)

Microsoft 365Partial4 weeks agoSupport & assets (SQL)Healthy14 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

4 licensed products on the register
Products
4
4 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£630
Contract 10479 · SOFT
Support calls
12
All within contract

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 3.4.16
T51529Server - Sql1On contract
10479
£180
O3NUSOpera 3 Current Users
Version 9.8.18
T76269Terminal serverOn contract
10479
£120
O3SALOpera 3 Sales Ledger
Version 2.4.3
T25300Server - Ap-HostOn contract
10479
£150
O3PUROpera 3 Purchase LedgerT81219Server - Sql1On contract
10479
£180

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Report layout change requested
    Opera 3 Purchase Ledger · Stacey Thomas · 30 Jun 2026
    On contract
  • Invoice imported twice from the job system
    Opera 3 Current Users · Julie Herbert · 30 Apr 2026
    On contract
  • Stock take variance query
    Opera 3 Sales Ledger · Kelly Gregory · 24 Apr 2026
    On contract
  • Invoice imported twice from the job system
    Opera 3 System Foundation · Julie Herbert · 24 Apr 2026
    On contract
  • Purchase order print alignment
    Opera 3 Purchase Ledger · Stacey Thomas · 21 Oct 2025
    On contract
  • Backup of the data directory verified
    Opera 3 Sales Ledger · Kelly Gregory · 11 Sep 2025
    On contract
  • Year end routine walkthrough
    Opera 3 System Foundation · Julie Herbert · 31 Jul 2025
    On contract
  • Year end routine walkthrough
    Opera 3 Purchase Ledger · Julie Herbert · 29 Jul 2025
    On contract
  • Purchase order print alignment
    Opera 3 System Foundation · Anne-Marie Cable · 16 Jun 2025
    On contract
  • Year end routine walkthrough
    Opera 3 Sales Ledger · Anne-Marie Cable · 31 Mar 2025
    On contract
  • Purchase order print alignment
    Opera 3 Purchase Ledger · Stacey Thomas · 23 Jan 2025
    On contract
  • Purchase order print alignment
    Opera 3 Purchase Ledger · Karen Taylor · 29 Oct 2024
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.