Support agreementTime and materialsESC438-AGR971
Support is billed by the hour. No SLA commitment and no proactive cover.
Customer since25 Jun 2025Response SLANo SLARate£125/hrNotice—Machines on contract0 of 20
20 in-service machines are not on a contractSee which machines →
Contract position
3 contract records for ESC438Active contracts
3
0 expired or cancelled
Annual contract value
£3,311.48
Active lines only
Renewals within 90 days
3
£3,311.48
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9707 M365BP | Microsoft 365 licences | Microsoft 365 Business Premium Microsoft | 14 seats | 12 months 60d notice | 28 Sep 2026 in 34d | 09 Jan 2027 | £1,805.58 14 x £128.97 | Due in 90 days | |
| 10049 CYB005 | Email security | Cyber Security Awareness inc GDPR DCS | 1 | 36 months 90d notice · auto-renews | 17 Oct 2026 in 53d | — | £1,133.5 1 x £1,133.5 | Due in 90 days | |
| 10404 TELMTP | Telephony | Microsoft Teams Phone Microsoft | 19 seats | 12 months 90d notice · auto-renews | 10 Oct 2026 in 46d | — | £372.4 19 x £19.6 | Due in 90 days |
Annual value by service line
Active contracts only
Microsoft 365 licences£1,805.58
Email security£1,133.5
Telephony£372.4
Next twelve months
Renewal dates in order
- 28 SepMicrosoft 365 Business PremiumMicrosoft 365 licences34d
- 10 OctMicrosoft Teams PhoneTelephony46d
- 17 OctCyber Security Awareness inc GDPREmail security53d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.