Support agreementManaged contractFAI967-AGR986
Covered by a managed support agreement with an agreed SLA.
Customer since08 Oct 2025Response SLA4 hoursRateIncludedNotice30 daysMachines on contract0 of 39
39 in-service machines are not on a contractSee which machines →
Contract position
5 contract records for FAI967Active contracts
3
2 expired or cancelled
Annual contract value
£16,264.96
Active lines only
Renewals within 90 days
1
£14,612.88
Lapsed
2
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9597 HARQ | Managed support | Hardware Quarterly Contract DCS | 1 | Rolling 30d notice · auto-renews | 12 Aug 2026 13d ago | — | £2,185.92 £546.48 quarterly | Lapsed | |
| 10096 ADO076 | Microsoft 365 licences | Adobe Acrobat Pro Enterprise Adobe | 16 seats | 12 months 30d notice | 14 Jul 2026 42d ago | — | £2,316.96 16 x £144.81 | Lapsed | |
| 10538 SOFT | Software support | Software Annual Contract DCS Covers 7 modules · 1 off it → | 7 | 36 months 90d notice | 17 Aug 2027 in 357d | — | £1,525 7 x £217.86 | Scheduled | |
| 10955 CYB002 | Endpoint protection | Patch Manager Servers Ann Subscription DCS | 18 seats | 12 months 30d notice · auto-renews | 27 Jun 2027 in 306d | — | £127.08 18 x £7.06 | Scheduled | |
| 11199 ZRA1 | Backup and DR | Ransomware Recovery Support DCS | 8 | Rolling 90d notice · auto-renews | 10 Oct 2026 in 46d | 30 Mar 2027 | £14,612.88 8 x £1,826.61 | Due in 90 days |
Annual value by service line
Active contracts only
Backup and DR£14,612.88
Software support£4,339.8
Endpoint protection£127.08
Next twelve months
Renewal dates in order
- 12 AugHardware Quarterly ContractManaged support-13d
- 10 OctRansomware Recovery SupportBackup and DR46d
- 27 JunPatch Manager Servers Ann SubscriptionEndpoint protection306d
- 17 AugSoftware Annual ContractSoftware support357d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.