Software position
8 licensed products on the registerProducts
8
7 on a support contract
Not on contract
1
£150 a year at listed rates
Annual support value
£1,525
Contract 10538 · SOFT
Support calls
6
£112.5 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation | T22156 | Terminal server | On contract 10538 | £250 |
| O3NUS | Opera 3 Current Users | T36830 | Server - Ap-Host | On contract 10538 | £225 |
| O3SAL | Opera 3 Sales Ledger | T77452 | Server - Ap-Host | Not on contract | — |
| O3PUR | Opera 3 Purchase Ledger | T33971 | Server - Ap-Host | On contract 10538 | £100 |
| O3NOM | Opera 3 Nominal Ledger Version 2.6.9 | T79367 | Workstations | On contract 10538 | £80 |
| O3INV | Opera 3 Invoicing | T74444 | Server - Sql1 | On contract 10538 | £375 |
| O3POP | Opera 3 Purchase Order Processing Version 9.5.4 | T57701 | Workstations | On contract 10538 | £120 |
| O3SCT | Opera 3 Stock Control Version 3.0.2 | T34499 | Terminal server | On contract 10538 | £375 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractNew user added and permissions setOpera 3 Purchase Ledger · Stacey Thomas · 12 Jul 2026
- On contractBackup of the data directory verifiedOpera 3 Current Users · Karen Taylor · 22 Feb 2026
- On contractYear end routine walkthroughOpera 3 Stock Control · Stacey Thomas · 27 Nov 2025
- £112.5User locked out of the payroll companyOpera 3 Sales Ledger · Anne-Marie Cable · 15 Jul 2025
- On contractStock take variance queryOpera 3 Stock Control · Stacey Thomas · 08 Mar 2025
- On contractInvoice imported twice from the job systemOpera 3 Current Users · Anne-Marie Cable · 24 Feb 2025
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.