Software position
10 licensed products on the registerProducts
10
0 on a support contract
Not on contract
10
£1,250 a year at listed rates
Annual support value
£0
No software support contract
Support calls
13
£825 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation | T36945 | Terminal server | Not on contract | — |
| O3NUS | Opera 3 Current Users | T96764 | Server - Sql1 | Not on contract | — |
| O3SAL | Opera 3 Sales Ledger | T79222 | Workstations | Not on contract | — |
| O3PUR | Opera 3 Purchase Ledger Version 12.1.3 | T19177 | Server - Sql1 | Not on contract | — |
| O3NOM | Opera 3 Nominal Ledger | T30778 | Workstations | Not on contract | — |
| O3INV | Opera 3 Invoicing Version 4.0.19 | T78407 | Server - Sql1 | Not on contract | — |
| O3POP | Opera 3 Purchase Order Processing | T46350 | Workstations | Not on contract | — |
| O3SCT | Opera 3 Stock Control Version 6.7.3 | T77925 | Workstations | Not on contract | — |
| O3COS | Opera 3 Costing | T78073 | Server - Sql1 | Not on contract | — |
| O3PAY | Opera 3 Payroll & HR Version 11.2.2 | T97800 | Server - Ap-Host | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £37.5Nominal period end would not runOpera 3 Purchase Order Processing · Julie Herbert · 24 Aug 2026
- £75Report layout change requestedOpera 3 Purchase Order Processing · Kelly Gregory · 15 Jul 2026
- £75Email payslips would not clear — SQL service restartedOpera 3 Stock Control · Julie Herbert · 17 Mar 2026
- £18.75User locked out of the payroll companyOpera 3 Purchase Ledger · Stacey Thomas · 21 Jan 2026
- £150User locked out of the payroll companyOpera 3 Current Users · Karen Taylor · 06 Dec 2025
- £112.5Backup of the data directory verifiedOpera 3 Purchase Order Processing · Kelly Gregory · 06 Oct 2025
- £75Report layout change requestedOpera 3 Payroll & HR · Kelly Gregory · 07 Sep 2025
- £37.5User locked out of the payroll companyOpera 3 Costing · Anne-Marie Cable · 07 Apr 2025
- £18.75Stock take variance queryOpera 3 Stock Control · Karen Taylor · 03 Feb 2025
- £112.5Email payslips would not clear — SQL service restartedOpera 3 Invoicing · Stacey Thomas · 22 Jan 2025
- £56.25Nominal period end would not runOpera 3 Costing · Stacey Thomas · 08 Jan 2025
- £37.5Report layout change requestedOpera 3 Payroll & HR · Karen Taylor · 09 Nov 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.