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Farndale Solicitors Group

FAR849ActiveManaged contract

farndalesolicitors.co.uk · Legal · Account manager Tom Whitfield · Farndale Group (head office of 3)

Microsoft 365Healthy3 days agoSupport & assets (SQL)Partial9 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

8 licensed products on the register
Products
8
5 on a support contract
Not on contract
3
£600 a year at listed rates
Annual support value
£1,425
Contract 10475 · SOFT
Support calls
66
£2,625 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 10.8.3
T92577Terminal serverOn contract
10475
£225
O3NUSOpera 3 Current UsersT68486Server - Sql1On contract
10475
£225
O3SALOpera 3 Sales LedgerT86034Terminal serverOn contract
10475
£375
O3PUROpera 3 Purchase Ledger
Version 9.7.0
T76086Server - Ap-HostOn contract
10475
£375
O3NOMOpera 3 Nominal Ledger
Version 12.5.9
T67968WorkstationsNot on contract—
O3INVOpera 3 InvoicingT51172Server - Ap-HostOn contract
10475
£225
O3POPOpera 3 Purchase Order ProcessingT73403Terminal serverNot on contract—
SG50ACSage 50 Accounts ProfessionalLIC 630866WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Stock take variance query
    Opera 3 Purchase Order Processing · Kelly Gregory · 24 Aug 2026
    £112.5
  • Report layout change requested
    Opera 3 Current Users · Kelly Gregory · 12 Aug 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Nominal Ledger · Stacey Thomas · 12 Aug 2026
    £150
  • Purchase order print alignment
    Opera 3 Sales Ledger · Julie Herbert · 04 Aug 2026
    On contract
  • Purchase order print alignment
    Opera 3 Purchase Order Processing · Anne-Marie Cable · 03 Aug 2026
    £112.5
  • Nominal period end would not run
    Opera 3 Current Users · Kelly Gregory · 29 Jul 2026
    On contract
  • Purchase order print alignment
    Opera 3 Nominal Ledger · Julie Herbert · 09 Jun 2026
    £75
  • Invoice imported twice from the job system
    Opera 3 Sales Ledger · Julie Herbert · 04 Jun 2026
    On contract
  • Nominal period end would not run
    Opera 3 Purchase Ledger · Karen Taylor · 31 May 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Current Users · Kelly Gregory · 09 May 2026
    On contract
  • Report layout change requested
    Opera 3 Nominal Ledger · Karen Taylor · 01 May 2026
    £37.5
  • Nominal period end would not run
    Opera 3 Purchase Ledger · Karen Taylor · 30 Apr 2026
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.