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Fenwick Marine

FEN023ActiveManaged contract

fenwickmarine.com · Marine · Account manager Tom Whitfield

Microsoft 365Healthy14 hr agoSupport & assets (SQL)Healthy2 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

9 licensed products on the register
Products
9
8 on a support contract
Not on contract
1
£120 a year at listed rates
Annual support value
£1,931
Contract 11066 · SOFT
Support calls
12
£262.5 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System FoundationT62733Terminal serverOn contract
11066
£60
O3NUSOpera 3 Current Users
Version 4.2.20
T67611WorkstationsOn contract
11066
£375
O3SALOpera 3 Sales Ledger
Version 12.4.18
T40082Server - Sql1On contract
11066
£200
O3PUROpera 3 Purchase LedgerT58670Terminal serverOn contract
11066
£375
O3NOMOpera 3 Nominal Ledger
Version 6.6.4
T38657Server - Sql1On contract
11066
£150
O3INVOpera 3 InvoicingT99831Server - Sql1On contract
11066
£225
O3POPOpera 3 Purchase Order Processing
Version 4.6.7
T74102Terminal serverNot on contract—
O3SCTOpera 3 Stock Control
Version 4.8.13
T17529WorkstationsOn contract
11066
£60
ADO076Adobe Acrobat Pro EnterpriseLIC 648176WorkstationsOn contract
11066
£486

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Stock take variance query
    Opera 3 Sales Ledger · Anne-Marie Cable · 13 Aug 2026
    On contract
  • Invoice imported twice from the job system
    Opera 3 Stock Control · Julie Herbert · 11 Aug 2026
    On contract
  • Report layout change requested
    Opera 3 Invoicing · Stacey Thomas · 23 Jun 2026
    On contract
  • Stock take variance query
    Opera 3 Nominal Ledger · Anne-Marie Cable · 13 Jun 2026
    On contract
  • Purchase order print alignment
    Opera 3 Stock Control · Stacey Thomas · 04 Apr 2026
    On contract
  • Stock take variance query
    Opera 3 Purchase Order Processing · Stacey Thomas · 09 Mar 2026
    £112.5
  • Invoice imported twice from the job system
    Opera 3 Current Users · Kelly Gregory · 10 Sep 2025
    On contract
  • New user added and permissions set
    Opera 3 Purchase Ledger · Kelly Gregory · 29 Aug 2025
    On contract
  • User locked out of the payroll company
    Adobe Acrobat Pro Enterprise · Julie Herbert · 14 Jun 2025
    On contract
  • Invoice imported twice from the job system
    Opera 3 Nominal Ledger · Kelly Gregory · 18 Feb 2025
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 System Foundation · Julie Herbert · 23 Nov 2024
    On contract
  • Year end routine walkthrough
    Opera 3 Purchase Order Processing · Karen Taylor · 08 Nov 2024
    £150
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.