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Glenmore Care Homes

GLE035ActiveManaged contract

glenmorecare.co.uk · Healthcare · Account manager Ellie Marsh

Microsoft 365Stale3 weeks agoSupport & assets (SQL)Healthy22 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Customer master data

Immutable internal identity with external mapping keys

Internal CustomerId
cus_gle035
Primary key — never changes
Account number
GLE035
Links to ticketing and SQL
Display name
Glenmore Care Homes
Primary domain
glenmorecare.co.uk
Microsoft tenant mapping aid
Tenant ID
gle035-9246-4f2a-9c31-937749
SQL external key
GLE035
Account manager
Ellie Marsh
Status
Active
Created
28 May 2024

Connection and collection

Authentication mode is independent of the data model

Auth method
GDAP / partner delegated
Relationship state
active
Expiry 06 Sep 2027
Last successful sync
06 Aug 2026 05:00 UTC
3 weeks ago
Last attempt
24 Aug 2026 11:00 UTC
Result: failed
M365 data quality
Stale
SQL data quality
Healthy
Mapped to the DCS API
Schedule
Weekly — users, licences, usage reports
Configurable per dataset and customer
Connection changes require the administrator role.

Branding

Saved once and reused automatically for future dashboards and packs

Editable
Customer logo

PNG, JPG, WEBP or SVG up to 4 MB. Transparent backgrounds work best.

Meeting pack preview
Glenmore Care Homes

Saved branding is applied to this customer's dashboard, exports and every future meeting pack.

Customer colours change accents only. Warning, failure and success colours, typography and layout stay fixed so every customer dashboard and pack reads the same way.

Customer contacts

Who to speak to. Used for meeting invitations and pipeline follow-up.

NameRoleEmailPhoneNotes
Leo FletcherPrimaryHR Manager[email protected]01694 169890Starters and leavers
Amelia FerrisManaging Director[email protected]01955 343924Decision maker for spend
Freya OkaforIT Coordinator[email protected]01997 553552Internal technical contact

Prototype controls

Demo-only switches for showing how the phases differ

GLE035 is mapped to the DCS API in this demo, so support and asset data appear when Phase 2 is on.