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Glenmore Care Homes

GLE035ActiveManaged contract

glenmorecare.co.uk · Healthcare · Account manager Ellie Marsh

Microsoft 365Stale3 weeks agoSupport & assets (SQL)Healthy22 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

3 licensed products on the register
Products
3
3 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£290
Contract 11070 · SOFLA
Support calls
26
All within contract

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
LEC001Bespoke job management system
Version 6.3.2
T35056WorkstationsOn contract
11070
£80
MJM001KwikStock stock control add-on
Version 2.6.6
T83613Server - Sql1On contract
11070
£60
COR1Job costing linkT94868Server - Ap-HostOn contract
11070
£150

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • New user added and permissions set
    Bespoke job management system · Kelly Gregory · 23 Jun 2026
    On contract
  • New user added and permissions set
    Bespoke job management system · Kelly Gregory · 19 Jun 2026
    On contract
  • Nominal period end would not run
    KwikStock stock control add-on · Karen Taylor · 02 Apr 2026
    On contract
  • Invoice imported twice from the job system
    Bespoke job management system · Karen Taylor · 07 Feb 2026
    On contract
  • Report layout change requested
    Bespoke job management system · Karen Taylor · 24 Oct 2025
    On contract
  • Report layout change requested
    KwikStock stock control add-on · Anne-Marie Cable · 26 Jul 2025
    On contract
  • Stock take variance query
    Job costing link · Stacey Thomas · 18 Jul 2025
    On contract
  • New user added and permissions set
    Job costing link · Karen Taylor · 11 Jun 2025
    On contract
  • Invoice imported twice from the job system
    Bespoke job management system · Anne-Marie Cable · 28 May 2025
    On contract
  • Purchase order print alignment
    KwikStock stock control add-on · Karen Taylor · 14 May 2025
    On contract
  • Year end routine walkthrough
    Bespoke job management system · Anne-Marie Cable · 27 Apr 2025
    On contract
  • Email payslips would not clear — SQL service restarted
    KwikStock stock control add-on · Kelly Gregory · 25 Apr 2025
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.