Support agreementManaged contractGRA420-AGR201
Covered by a managed support agreement with an agreed SLA.
Customer since06 Jun 2023Response SLA8 hoursRateIncludedNotice60 daysMachines on contract13 of 15
2 in-service machines are not on a contractSee which machines →
Contract position
6 contract records for GRA420Active contracts
6
0 expired or cancelled
Annual contract value
£7,456.08
Active lines only
Renewals within 90 days
1
£1,481.42
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9752 HARB | Managed support | Hardware 6 Mthly Contract DCS Covers 13 machines · 2 in service and off it → | 13 | Rolling 60d notice · auto-renews | 28 Oct 2026 in 64d | 23 Feb 2027 | £1,481.42 £740.71 6 monthly | Due in 90 days | |
| 10024 ADO076 | Microsoft 365 licences | Adobe Acrobat Pro Enterprise Adobe | 9 seats | 12 months 30d notice | 11 Jan 2027 in 139d | 21 Apr 2027 | £1,422.09 9 x £158.01 | Scheduled | |
| 10606 SOFT | Software support | Software Annual Contract DCS Covers 4 modules → | 4 | 12 months 90d notice · auto-renews | 10 Jul 2027 in 319d | — | £1,344 4 x £336 | Scheduled | |
| 10786 ESE047 | Endpoint protection | ESET PROTECT Advanced ESET | 9 seats | 12 months 30d notice | 06 Feb 2027 in 165d | — | £35.28 9 x £3.92 | Scheduled | |
| 11511 AVO001 | Backup and DR | Amber Vault M365 Backup / Mailbox DCS | 9 seats | Rolling 30d notice · auto-renews | 06 Jan 2027 in 134d | — | £454.86 9 x £50.54 | Scheduled | |
| 11689 HPE001 | Hardware maintenance | HPE Foundation Care HPE | 1 | 36 months 60d notice | 14 Mar 2027 in 201d | — | £2,718.43 1 x £2,718.43 | Scheduled |
Annual value by service line
Active contracts only
Hardware maintenance£2,718.43
Managed support£1,481.42
Microsoft 365 licences£1,422.09
Software support£1,344
Backup and DR£454.86
Endpoint protection£35.28
Next twelve months
Renewal dates in order
- 28 OctHardware 6 Mthly ContractManaged support64d
- 06 JanAmber Vault M365 Backup / MailboxBackup and DR134d
- 11 JanAdobe Acrobat Pro EnterpriseMicrosoft 365 licences139d
- 06 FebESET PROTECT AdvancedEndpoint protection165d
- 14 MarHPE Foundation CareHardware maintenance201d
- 10 JulSoftware Annual ContractSoftware support319d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.