Software position
4 licensed products on the registerProducts
4
4 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£1,344
Contract 10606 · SOFT
Support calls
6
All within contract
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| ADO076 | Adobe Acrobat Pro Enterprise Version 3.0.1 | T85615 | Server - Ap-Host | On contract 10606 | £60 |
| AUT120 | AutoCAD LT | T92129 | Terminal server | On contract 10606 | £150 |
| LEC001 | Bespoke job management system | LIC 106565 | Workstations | On contract 10606 | £486 |
| MJM001 | KwikStock stock control add-on | LIC 259333 | Workstations | On contract 10606 | £648 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractReport layout change requestedAutoCAD LT · Karen Taylor · 05 Feb 2026
- On contractStock take variance queryBespoke job management system · Stacey Thomas · 18 Dec 2025
- On contractPurchase order print alignmentAutoCAD LT · Kelly Gregory · 03 Oct 2025
- On contractYear end routine walkthroughAutoCAD LT · Stacey Thomas · 09 Feb 2025
- On contractPurchase order print alignmentKwikStock stock control add-on · Kelly Gregory · 12 Dec 2024
- On contractEmail payslips would not clear — SQL service restartedBespoke job management system · Anne-Marie Cable · 13 Sep 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.