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Hart Law LLP

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hartlaw.co.uk · Legal · Account manager Priya Raman

Microsoft 365Stale2 weeks agoSupport & assets (SQL)Healthy22 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

9 licensed products on the register
Products
9
8 on a support contract
Not on contract
1
£150 a year at listed rates
Annual support value
£1,065
Contract 10210 · O3MAIN
Support calls
14
£56.25 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 4.7.13
T52210Server - Ap-HostOn contract
10210
£225
O3NUSOpera 3 Current Users
Version 9.1.5
T47647WorkstationsNot on contract—
O3SALOpera 3 Sales Ledger
Version 5.9.14
T68413Server - Ap-HostOn contract
10210
£100
O3PUROpera 3 Purchase Ledger
Version 5.2.6
T22173WorkstationsOn contract
10210
£80
O3NOMOpera 3 Nominal Ledger
Version 5.5.7
T55732Server - Sql1On contract
10210
£15
O3INVOpera 3 Invoicing
Version 10.8.20
T72421Server - Sql1On contract
10210
£80
O3POPOpera 3 Purchase Order ProcessingT95151Terminal serverOn contract
10210
£150
O3SCTOpera 3 Stock Control
Version 5.4.19
T85720Server - Sql1On contract
10210
£40
ADO076Adobe Acrobat Pro EnterpriseLIC 425274WorkstationsOn contract
10210
£375

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • User locked out of the payroll company
    Opera 3 Sales Ledger · Anne-Marie Cable · 23 Aug 2026
    On contract
  • Year end routine walkthrough
    Opera 3 Stock Control · Julie Herbert · 27 Jul 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Invoicing · Anne-Marie Cable · 23 Jun 2026
    On contract
  • Backup of the data directory verified
    Opera 3 Stock Control · Kelly Gregory · 22 May 2026
    On contract
  • Purchase order print alignment
    Opera 3 Stock Control · Karen Taylor · 28 Apr 2026
    On contract
  • Purchase order print alignment
    Opera 3 Stock Control · Kelly Gregory · 23 Jan 2026
    On contract
  • New user added and permissions set
    Opera 3 Sales Ledger · Stacey Thomas · 28 Oct 2025
    On contract
  • Stock take variance query
    Opera 3 Purchase Ledger · Julie Herbert · 27 Sep 2025
    On contract
  • Backup of the data directory verified
    Opera 3 Sales Ledger · Julie Herbert · 22 Sep 2025
    On contract
  • Year end routine walkthrough
    Opera 3 Current Users · Karen Taylor · 18 Aug 2025
    £18.75
  • New user added and permissions set
    Opera 3 System Foundation · Julie Herbert · 04 Jul 2025
    On contract
  • Invoice imported twice from the job system
    Opera 3 Current Users · Kelly Gregory · 28 May 2025
    £37.5
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.