Support agreementManaged contractHOL390-AGR800
Covered by a managed support agreement with an agreed SLA.
Customer since28 Aug 2023Response SLA8 hoursRateIncludedNotice90 daysMachines on contract66 of 68
2 in-service machines are not on a contractSee which machines →
Contract position
8 contract records for HOL390Active contracts
8
0 expired or cancelled
Annual contract value
£21,570.12
Active lines only
Renewals within 90 days
2
£4,641.35
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9792 HARQ | Managed support | Hardware Quarterly Contract DCS Covers 66 machines · 2 in service and off it → | 66 | 12 months 60d notice · auto-renews | 23 Aug 2027 in 363d | — | £7,437.84 £1,859.46 quarterly | Scheduled | |
| 10011 DCSRMSX | Managed support | Annual Additional Server Monitoring DCS | 1 | 12 months 30d notice · auto-renews | 20 Nov 2026 in 87d | — | £2,971.35 1 x £2,971.35 | Due in 90 days | |
| 10573 M365BP | Microsoft 365 licences | Microsoft 365 Business Premium Microsoft | 50 seats | 12 months 60d notice · auto-renews | 23 Jun 2027 in 302d | — | £4,874 50 x £97.48 | Scheduled | |
| 10959 SOFT | Software support | Software Annual Contract DCS Covers 9 modules · 2 off it → | 9 | 12 months 90d notice · auto-renews | 30 Sep 2026 in 36d | — | £1,670 9 x £185.56 | Due in 90 days | |
| 11488 ESE047 | Endpoint protection | ESET PROTECT Advanced ESET | 49 seats | 36 months 60d notice · auto-renews | 25 Apr 2027 in 243d | 28 Oct 2027 | £204.82 49 x £4.18 | Scheduled | |
| 11835 HOR002 | Email security | Hornetsecurity Advanced Threat Protection Hornetsecurity | 54 seats | 12 months 60d notice | 02 Jan 2027 in 130d | 26 Jul 2027 | £130.68 54 x £2.42 · 12.5% off | Scheduled | |
| 12251 AVO001 | Backup and DR | Amber Vault M365 Backup / Mailbox DCS | 55 seats | 12 months 30d notice · auto-renews | 06 Feb 2027 in 165d | — | £2,487.65 55 x £45.23 · 10% off | Scheduled | |
| 12530 PRO104 | Hardware maintenance | DCS EHC ML350 G9 24 x 7 DCS | 1 | 12 months 30d notice | 05 Mar 2027 in 192d | 10 Oct 2027 | £1,793.78 1 x £1,793.78 | Scheduled |
Annual value by service line
Active contracts only
Managed support£10,409.19
Microsoft 365 licences£4,874
Backup and DR£2,487.65
Hardware maintenance£1,793.78
Software support£1,148.66
Endpoint protection£204.82
Email security£130.68
Next twelve months
Renewal dates in order
- 30 SepSoftware Annual ContractSoftware support36d
- 20 NovAnnual Additional Server MonitoringManaged support87d
- 02 JanHornetsecurity Advanced Threat ProtectionEmail security130d
- 06 FebAmber Vault M365 Backup / MailboxBackup and DR165d
- 05 MarDCS EHC ML350 G9 24 x 7Hardware maintenance192d
- 25 AprESET PROTECT AdvancedEndpoint protection243d
- 23 JunMicrosoft 365 Business PremiumMicrosoft 365 licences302d
- 23 AugHardware Quarterly ContractManaged support363d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.