Skip to content
DCS
PR

Hollowbrook Machining Partners

HOL390ActiveManaged contract

hollowbrookmachining.co.uk · Manufacturing · Account manager Ellie Marsh

Microsoft 365Healthy3 days agoSupport & assets (SQL)Partial2 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

11 licensed products on the register
Products
11
9 on a support contract
Not on contract
2
£80 a year at listed rates
Annual support value
£1,670
Contract 10959 · SOFT
Support calls
9
£75 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 3.6.19
T67807Terminal serverOn contract
10959
£180
O3NUSOpera 3 Current UsersT77443Server - Sql1On contract
10959
£60
O3SALOpera 3 Sales Ledger
Version 11.4.9
T74238WorkstationsOn contract
10959
£225
O3PUROpera 3 Purchase LedgerT24938Server - Sql1On contract
10959
£120
O3NOMOpera 3 Nominal Ledger
Version 9.4.1
T64090Server - Ap-HostOn contract
10959
£120
O3INVOpera 3 Invoicing
Version 2.2.17
T76069Terminal serverNot on contract—
O3POPOpera 3 Purchase Order ProcessingT28441Terminal serverOn contract
10959
£60
O3SCTOpera 3 Stock Control
Version 12.9.9
T30726Server - Sql1On contract
10959
£180
O3COSOpera 3 Costing
Version 9.7.18
T52813Server - Sql1Not on contract—
O3PAYOpera 3 Payroll & HR
Version 12.2.17
T40501Terminal serverOn contract
10959
£225
ADO076Adobe Acrobat Pro EnterpriseLIC 713657WorkstationsOn contract
10959
£500

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Purchase order print alignment
    Opera 3 Stock Control · Julie Herbert · 17 Jun 2026
    On contract
  • Year end routine walkthrough
    Opera 3 Current Users · Anne-Marie Cable · 24 May 2026
    On contract
  • Report layout change requested
    Opera 3 Current Users · Stacey Thomas · 16 Feb 2026
    On contract
  • Year end routine walkthrough
    Opera 3 Invoicing · Anne-Marie Cable · 08 Jan 2026
    £75
  • Backup of the data directory verified
    Opera 3 Payroll & HR · Kelly Gregory · 05 Oct 2025
    On contract
  • Report layout change requested
    Opera 3 Current Users · Stacey Thomas · 28 May 2025
    On contract
  • Stock take variance query
    Opera 3 Current Users · Karen Taylor · 26 Dec 2024
    On contract
  • Purchase order print alignment
    Adobe Acrobat Pro Enterprise · Anne-Marie Cable · 06 Oct 2024
    On contract
  • Year end routine walkthrough
    Opera 3 Purchase Order Processing · Stacey Thomas · 24 Sep 2024
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.