Support agreementManaged contractHOL790-AGR596
Covered by a managed support agreement with an agreed SLA.
Customer since16 Dec 2021Response SLA8 hoursRateIncludedNotice90 daysMachines on contract34 of 35
1 in-service machines are not on a contractSee which machines →
Contract position
7 contract records for HOL790Active contracts
7
0 expired or cancelled
Annual contract value
£14,825.23
Active lines only
Renewals within 90 days
0
£0
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9822 HARQ | Managed support | Hardware Quarterly Contract DCS Covers 34 machines · 1 in service and off it → | 34 | Rolling 90d notice · auto-renews | 03 Jun 2027 in 282d | — | £3,616.64 £904.16 quarterly | Scheduled | |
| 10021 DCSRMSX | Managed support | Annual Additional Server Monitoring DCS | 4 | 36 months 60d notice | 16 Jul 2027 in 325d | — | £461.6 4 x £115.4 · 10% off | Scheduled | |
| 10596 M365BS | Microsoft 365 licences | Microsoft 365 Business Standard Microsoft | 32 seats | 36 months 90d notice | 27 Jan 2027 in 155d | — | £2,830.08 32 x £88.44 · 10% off | Scheduled | |
| 10910 ESE057 | Endpoint protection | ESET Enterprise with MDR ESET | 33 seats | 36 months 90d notice · auto-renews | 16 May 2027 in 264d | — | £174.24 33 x £5.28 | Scheduled | |
| 11498 AVA001 | Backup and DR | Amber Virtual Agent Per VM DCS | 4 | 12 months 90d notice · auto-renews | 30 May 2027 in 278d | — | £5,005.16 4 x £1,251.29 | Scheduled | |
| 11767 CON900 | Connectivity | FTTP 900/110 TalkTalk Business | 1 | Rolling 30d notice · auto-renews | 18 May 2027 in 266d | — | £1,893.52 1 x £1,893.52 | Scheduled | |
| 12049 HPE001 | Hardware maintenance | HPE Foundation Care HPE | 1 | 36 months 90d notice | 09 Jul 2027 in 318d | 13 Feb 2028 | £843.99 1 x £843.99 | Scheduled |
Annual value by service line
Active contracts only
Backup and DR£5,005.16
Managed support£4,078.24
Microsoft 365 licences£2,830.08
Connectivity£1,893.52
Hardware maintenance£843.99
Endpoint protection£174.24
Next twelve months
Renewal dates in order
- 27 JanMicrosoft 365 Business StandardMicrosoft 365 licences155d
- 16 MayESET Enterprise with MDREndpoint protection264d
- 18 MayFTTP 900/110Connectivity266d
- 30 MayAmber Virtual Agent Per VMBackup and DR278d
- 03 JunHardware Quarterly ContractManaged support282d
- 09 JulHPE Foundation CareHardware maintenance318d
- 16 JulAnnual Additional Server MonitoringManaged support325d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.