Software position
4 licensed products on the registerProducts
4
0 on a support contract
Not on contract
4
£415 a year at listed rates
Annual support value
£0
No software support contract
Support calls
6
£675 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| SG50AC | Sage 50 Accounts Professional Version 6.5.16 | T77535 | Server - Ap-Host | Not on contract | — |
| SG50PR | Sage 50 Payroll | T37312 | Server - Ap-Host | Not on contract | — |
| ADO076 | Adobe Acrobat Pro Enterprise | LIC 548546 | Workstations | Not on contract | — |
| AUT120 | AutoCAD LT | LIC 889123 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £150Email payslips would not clear — SQL service restartedAutoCAD LT · Kelly Gregory · 11 Jul 2026
- £150Invoice imported twice from the job systemSage 50 Accounts Professional · Kelly Gregory · 30 Apr 2026
- £112.5User locked out of the payroll companyAutoCAD LT · Stacey Thomas · 26 Mar 2026
- £75New user added and permissions setSage 50 Accounts Professional · Anne-Marie Cable · 13 May 2025
- £37.5Backup of the data directory verifiedAutoCAD LT · Karen Taylor · 15 Mar 2025
- £150Email payslips would not clear — SQL service restartedAutoCAD LT · Anne-Marie Cable · 31 Oct 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.