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Hutton Housing Associates

HUT539ActiveManaged contract

huttonhousing.co.uk · Housing · Account manager Rachel Byrne

Microsoft 365Authentication failed11 days agoSupport & assets (SQL)Healthy12 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

6 licensed products on the register
Products
6
0 on a support contract
Not on contract
6
£780 a year at listed rates
Annual support value
£0
No software support contract
Support calls
9
£543.75 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 3.1.7
T25630WorkstationsNot on contract—
O3NUSOpera 3 Current UsersT20234Server - Sql1Not on contract—
O3SALOpera 3 Sales Ledger
Version 5.5.11
T37468Server - Ap-HostNot on contract—
O3PUROpera 3 Purchase LedgerT84415Server - Ap-HostNot on contract—
O3NOMOpera 3 Nominal Ledger
Version 7.2.8
T22169Terminal serverNot on contract—
O3INVOpera 3 Invoicing
Version 11.6.6
T26312WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Year end routine walkthrough
    Opera 3 Invoicing · Anne-Marie Cable · 20 Feb 2026
    £56.25
  • Invoice imported twice from the job system
    Opera 3 Nominal Ledger · Stacey Thomas · 25 Nov 2025
    £112.5
  • Stock take variance query
    Opera 3 Invoicing · Karen Taylor · 08 Nov 2025
    £56.25
  • Backup of the data directory verified
    Opera 3 System Foundation · Kelly Gregory · 25 Oct 2025
    £56.25
  • Nominal period end would not run
    Opera 3 Sales Ledger · Stacey Thomas · 04 Sep 2025
    £37.5
  • Stock take variance query
    Opera 3 Nominal Ledger · Stacey Thomas · 18 Jul 2025
    £56.25
  • Year end routine walkthrough
    Opera 3 System Foundation · Kelly Gregory · 21 Nov 2024
    £37.5
  • Nominal period end would not run
    Opera 3 Current Users · Kelly Gregory · 26 Sep 2024
    £112.5
  • Stock take variance query
    Opera 3 System Foundation · Anne-Marie Cable · 22 Sep 2024
    £18.75
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.