Support agreementManaged contractILK480-AGR995
Covered by a managed support agreement with an agreed SLA.
Customer since21 Mar 2022Response SLA2 hoursRateIncludedNotice30 daysMachines on contract25 of 29
4 in-service machines are not on a contractSee which machines →
Contract position
7 contract records for ILK480Active contracts
7
0 expired or cancelled
Annual contract value
£24,279.92
Active lines only
Renewals within 90 days
1
£2,569.65
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9621 HARQ | Managed support | Hardware Quarterly Contract DCS Covers 25 machines · 4 in service and off it → | 25 | 12 months 60d notice | 26 Dec 2026 in 123d | — | £3,268.28 £817.07 quarterly | Scheduled | |
| 10227 DCSRMS | Managed support | Annual DCS Remote Server Monitoring DCS | 1 | 12 months 60d notice | 12 May 2027 in 260d | 05 Aug 2027 | £2,287.34 1 x £2,287.34 · 10% off | Scheduled | |
| 10530 ADO076 | Microsoft 365 licences | Adobe Acrobat Pro Enterprise Adobe | 29 seats | 36 months 90d notice | 16 Aug 2027 in 356d | — | £6,332.44 29 x £218.36 | Scheduled | |
| 10798 SOFLA | Software support | Bespoke Software Support Contract DCS Covers 3 modules · 2 off it → | 1 | 12 months 90d notice | 10 Nov 2026 in 77d | 02 Apr 2027 | £2,569.65 1 x £2,569.65 | Due in 90 days | |
| 11349 HOR002 | Email security | Hornetsecurity Advanced Threat Protection Hornetsecurity | 33 seats | 12 months 90d notice | 26 May 2027 in 274d | — | £90.75 33 x £2.75 | Scheduled | |
| 11691 AVA001 | Backup and DR | Amber Virtual Agent Per VM DCS | 7 | 12 months 60d notice · auto-renews | 16 Jul 2027 in 325d | — | £7,607.81 7 x £1,086.83 | Scheduled | |
| 12134 CON900 | Connectivity | FTTP 900/110 TalkTalk Business | 1 | 12 months 30d notice · auto-renews | 24 Dec 2026 in 121d | — | £2,123.65 1 x £2,123.65 | Scheduled |
Annual value by service line
Active contracts only
Backup and DR£7,607.81
Microsoft 365 licences£6,332.44
Managed support£5,555.62
Software support£2,569.65
Connectivity£2,123.65
Email security£90.75
Next twelve months
Renewal dates in order
- 10 NovBespoke Software Support ContractSoftware support77d
- 24 DecFTTP 900/110Connectivity121d
- 26 DecHardware Quarterly ContractManaged support123d
- 12 MayAnnual DCS Remote Server MonitoringManaged support260d
- 26 MayHornetsecurity Advanced Threat ProtectionEmail security274d
- 16 JulAmber Virtual Agent Per VMBackup and DR325d
- 16 AugAdobe Acrobat Pro EnterpriseMicrosoft 365 licences356d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.