Software position
5 licensed products on the registerProducts
5
3 on a support contract
Not on contract
2
£160 a year at listed rates
Annual support value
£545
Contract 10798 · SOFLA
Support calls
6
£187.5 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| LEC001 | Bespoke job management system | T55902 | Server - Ap-Host | On contract 10798 | £20 |
| MJM001 | KwikStock stock control add-on Version 7.5.4 | T53487 | Terminal server | On contract 10798 | £150 |
| COR1 | Job costing link | T85979 | Server - Sql1 | On contract 10798 | £375 |
| SG50AC | Sage 50 Accounts Professional | LIC 221856 | Workstations | Not on contract | — |
| SG50PR | Sage 50 Payroll | LIC 293353 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractInvoice imported twice from the job systemKwikStock stock control add-on · Julie Herbert · 11 Jul 2026
- On contractNew user added and permissions setKwikStock stock control add-on · Stacey Thomas · 25 May 2026
- On contractYear end routine walkthroughJob costing link · Julie Herbert · 09 Dec 2025
- On contractYear end routine walkthroughKwikStock stock control add-on · Kelly Gregory · 17 Oct 2025
- £112.5Backup of the data directory verifiedSage 50 Payroll · Anne-Marie Cable · 24 Jan 2025
- £75Stock take variance querySage 50 Accounts Professional · Anne-Marie Cable · 02 Sep 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.