Support agreementTime and materialsILK751-AGR460
Support is billed by the hour. No SLA commitment and no proactive cover.
Customer since21 Oct 2023Response SLANo SLARate£110/hrNotice—Machines on contract32 of 58
26 in-service machines are not on a contractSee which machines →
Contract position
5 contract records for ILK751Active contracts
5
0 expired or cancelled
Annual contract value
£17,114.74
Active lines only
Renewals within 90 days
1
£3,538.32
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9509 ADO076 | Microsoft 365 licences | Adobe Acrobat Pro Enterprise Adobe | 47 seats | 12 months 60d notice | 26 Jan 2027 in 154d | — | £9,629.36 47 x £204.88 | Scheduled | |
| 9916 COR1 | Software support | Corrin Software Licence Corrin Covers 2 modules → | 2 | 36 months 90d notice | 15 Jan 2027 in 143d | 02 Aug 2027 | £750 2 x £375 | Scheduled | |
| 10465 CYB005 | Email security | Cyber Security Awareness inc GDPR DCS | 1 | 12 months 30d notice · auto-renews | 07 Mar 2027 in 194d | — | £784.35 1 x £784.35 | Scheduled | |
| 11006 AVA001 | Backup and DR | Amber Virtual Agent Per VM DCS | 1 | 12 months 60d notice | 16 May 2027 in 264d | — | £2,412.71 1 x £2,412.71 | Scheduled | |
| 11468 HPE001 | Hardware maintenance | HPE Foundation Care HPE Covers 32 machines · 26 in service and off it → | 32 | 36 months 90d notice · auto-renews | 26 Oct 2026 in 62d | — | £3,538.32 32 x £110.57 | Due in 90 days |
Annual value by service line
Active contracts only
Microsoft 365 licences£9,629.36
Hardware maintenance£3,538.32
Backup and DR£2,412.71
Software support£1,027.63
Email security£784.35
Next twelve months
Renewal dates in order
- 26 OctHPE Foundation CareHardware maintenance62d
- 15 JanCorrin Software LicenceSoftware support143d
- 26 JanAdobe Acrobat Pro EnterpriseMicrosoft 365 licences154d
- 07 MarCyber Security Awareness inc GDPREmail security194d
- 16 MayAmber Virtual Agent Per VMBackup and DR264d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.