Software position
2 licensed products on the registerProducts
2
2 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£750
Contract 9916 · COR1
Support calls
8
All within contract
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| SG50AC | Sage 50 Accounts Professional | T83272 | Workstations | On contract 9916 | £375 |
| SG50PR | Sage 50 Payroll | T94006 | Server - Sql1 | On contract 9916 | £375 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractStock take variance querySage 50 Payroll · Julie Herbert · 17 Jul 2026
- On contractBackup of the data directory verifiedSage 50 Payroll · Julie Herbert · 24 Feb 2026
- On contractUser locked out of the payroll companySage 50 Accounts Professional · Karen Taylor · 24 Dec 2025
- On contractBackup of the data directory verifiedSage 50 Payroll · Kelly Gregory · 16 Dec 2025
- On contractUser locked out of the payroll companySage 50 Accounts Professional · Kelly Gregory · 01 Sep 2025
- On contractYear end routine walkthroughSage 50 Payroll · Stacey Thomas · 18 Jun 2025
- On contractStock take variance querySage 50 Accounts Professional · Kelly Gregory · 16 Mar 2025
- On contractUser locked out of the payroll companySage 50 Accounts Professional · Kelly Gregory · 08 Oct 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.