Software position
4 licensed products on the registerProducts
4
0 on a support contract
Not on contract
4
£415 a year at listed rates
Annual support value
£0
No software support contract
Support calls
6
£656.25 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| SG50AC | Sage 50 Accounts Professional | T90814 | Server - Sql1 | Not on contract | — |
| SG50PR | Sage 50 Payroll | T36673 | Terminal server | Not on contract | — |
| O3SFO | Opera 3 System Foundation | LIC 510741 | Workstations | Not on contract | — |
| O3NUS | Opera 3 Current Users | LIC 498749 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £75Backup of the data directory verifiedOpera 3 Current Users · Julie Herbert · 02 Feb 2026
- £112.5User locked out of the payroll companySage 50 Accounts Professional · Julie Herbert · 14 Sep 2025
- £150User locked out of the payroll companySage 50 Payroll · Karen Taylor · 01 Jul 2025
- £150Backup of the data directory verifiedSage 50 Accounts Professional · Stacey Thomas · 11 Jan 2025
- £150Purchase order print alignmentSage 50 Payroll · Karen Taylor · 07 Dec 2024
- £18.75Nominal period end would not runSage 50 Accounts Professional · Kelly Gregory · 27 Nov 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.