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Jarrow Property Group

JAR154ActiveManaged contract

jarrowproperty.co.uk · Property · Account manager Ellie Marsh · Jarrow Holdings (site of 6)

Microsoft 365Healthy25 hr agoSupport & assets (SQL)Healthy7 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

3 licensed products on the register
Products
3
2 on a support contract
Not on contract
1
£175 a year at listed rates
Annual support value
£100
Contract 10542 · MJM002
Support calls
9
£56.25 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
ADO076Adobe Acrobat Pro EnterpriseT26853Server - Ap-HostOn contract
10542
£40
AUT120AutoCAD LTT91708WorkstationsOn contract
10542
£60
SG50ACSage 50 Accounts ProfessionalLIC 143146WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Invoice imported twice from the job system
    AutoCAD LT · Stacey Thomas · 02 Aug 2026
    On contract
  • Purchase order print alignment
    AutoCAD LT · Karen Taylor · 05 Feb 2026
    On contract
  • Purchase order print alignment
    Adobe Acrobat Pro Enterprise · Anne-Marie Cable · 03 Jan 2026
    On contract
  • Purchase order print alignment
    AutoCAD LT · Anne-Marie Cable · 01 Jul 2025
    On contract
  • User locked out of the payroll company
    Adobe Acrobat Pro Enterprise · Stacey Thomas · 18 Jun 2025
    On contract
  • Email payslips would not clear — SQL service restarted
    AutoCAD LT · Anne-Marie Cable · 09 Jun 2025
    On contract
  • New user added and permissions set
    Sage 50 Accounts Professional · Anne-Marie Cable · 03 May 2025
    £56.25
  • Report layout change requested
    Adobe Acrobat Pro Enterprise · Karen Taylor · 23 Jan 2025
    On contract
  • New user added and permissions set
    Adobe Acrobat Pro Enterprise · Julie Herbert · 28 Aug 2024
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.