Software position
9 licensed products on the registerProducts
9
4 on a support contract
Not on contract
5
£744 a year at listed rates
Annual support value
£530
Contract 10962 · SOFT
Support calls
50
£2,175 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation | T40616 | Workstations | Not on contract | — |
| O3NUS | Opera 3 Current Users | T52735 | Server - Ap-Host | On contract 10962 | £80 |
| O3SAL | Opera 3 Sales Ledger | T20809 | Server - Sql1 | On contract 10962 | £60 |
| O3PUR | Opera 3 Purchase Ledger Version 12.3.12 | T14139 | Workstations | Not on contract | — |
| O3NOM | Opera 3 Nominal Ledger Version 4.3.3 | T20824 | Server - Ap-Host | Not on contract | — |
| O3INV | Opera 3 Invoicing Version 2.9.14 | T43947 | Workstations | Not on contract | — |
| O3POP | Opera 3 Purchase Order Processing | T17551 | Server - Ap-Host | On contract 10962 | £15 |
| O3SCT | Opera 3 Stock Control Version 11.9.12 | T49408 | Server - Sql1 | On contract 10962 | £375 |
| LEC001 | Bespoke job management system | LIC 742703 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £112.5Backup of the data directory verifiedOpera 3 Nominal Ledger · Anne-Marie Cable · 22 Jul 2026
- £18.75User locked out of the payroll companyOpera 3 Nominal Ledger · Karen Taylor · 14 Jun 2026
- £18.75User locked out of the payroll companyBespoke job management system · Anne-Marie Cable · 03 May 2026
- On contractNominal period end would not runOpera 3 Stock Control · Stacey Thomas · 02 May 2026
- On contractNew user added and permissions setOpera 3 Sales Ledger · Julie Herbert · 03 Apr 2026
- On contractBackup of the data directory verifiedOpera 3 Purchase Order Processing · Kelly Gregory · 27 Mar 2026
- On contractInvoice imported twice from the job systemOpera 3 Sales Ledger · Kelly Gregory · 22 Mar 2026
- £56.25Year end routine walkthroughOpera 3 Invoicing · Anne-Marie Cable · 14 Mar 2026
- £112.5Stock take variance queryOpera 3 Invoicing · Julie Herbert · 12 Mar 2026
- £56.25Year end routine walkthroughOpera 3 Purchase Ledger · Kelly Gregory · 05 Mar 2026
- £18.75Email payslips would not clear — SQL service restartedOpera 3 Nominal Ledger · Stacey Thomas · 26 Feb 2026
- £18.75Backup of the data directory verifiedOpera 3 System Foundation · Kelly Gregory · 19 Feb 2026
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.