Skip to content
DCS
PR

Jesmond Brokers Trust

JES623ActiveManaged contract

jesmondbrokers.co.uk · Insurance · Account manager Rachel Byrne

Microsoft 365Healthy2 days agoSupport & assets (SQL)Healthy19 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

3 licensed products on the register
Products
3
3 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£600
Contract 10883 · MJM002
Support calls
26
All within contract

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
LEC001Bespoke job management systemT63034WorkstationsOn contract
10883
£150
MJM001KwikStock stock control add-onT33664Terminal serverOn contract
10883
£225
COR1Job costing linkT52048Terminal serverOn contract
10883
£225

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Year end routine walkthrough
    Bespoke job management system · Karen Taylor · 02 Jun 2026
    On contract
  • Purchase order print alignment
    KwikStock stock control add-on · Anne-Marie Cable · 15 May 2026
    On contract
  • Invoice imported twice from the job system
    Job costing link · Julie Herbert · 10 May 2026
    On contract
  • User locked out of the payroll company
    KwikStock stock control add-on · Julie Herbert · 02 May 2026
    On contract
  • Purchase order print alignment
    KwikStock stock control add-on · Julie Herbert · 29 Apr 2026
    On contract
  • Backup of the data directory verified
    KwikStock stock control add-on · Kelly Gregory · 04 Apr 2026
    On contract
  • Report layout change requested
    Job costing link · Julie Herbert · 31 Mar 2026
    On contract
  • Report layout change requested
    Job costing link · Anne-Marie Cable · 31 Mar 2026
    On contract
  • Year end routine walkthrough
    Bespoke job management system · Anne-Marie Cable · 08 Mar 2026
    On contract
  • Year end routine walkthrough
    KwikStock stock control add-on · Julie Herbert · 29 Dec 2025
    On contract
  • Purchase order print alignment
    Bespoke job management system · Stacey Thomas · 08 Nov 2025
    On contract
  • Purchase order print alignment
    Bespoke job management system · Stacey Thomas · 13 Oct 2025
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.